Privacy policy

Effective Date: 02 March 2026

At Cleaning Fairy (“we”, “our”, or “us”), we are committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our cleaning services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Home or service address
Service details and booking information
Any information submitted through contact or booking forms

We may also automatically collect certain non-personal information such as:

IP address
Browser type
Device information
Pages visited on our website
Cookies and usage data

2. How We Use Your Information

We use collected information to:

Provide and manage cleaning services
Respond to inquiries and service requests
Schedule appointments
Process payments (if applicable)
Improve our website and customer experience
Communicate service updates or confirmations
Comply with legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share information only with:

Trusted service providers assisting in business operations (such as booking systems or payment processors)
Legal authorities when required by law

All third parties are required to maintain confidentiality and protect your information.

4. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and analyze website traffic.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal information only as long as necessary to fulfill service purposes or comply with legal and business requirements.

7. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent for data use where applicable

To make a request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.